Refund policy

Returns & Exchanges

We hope you love every Preaux purchase, but we understand that sometimes something just doesn’t work.

We accept returns or exchanges of eligible merchandise within 14 days of delivery or pickup. Items must be unworn, unused, unwashed, and in their original condition with all tags and original packaging attached.

To request a return or exchange, please contact The Preaux Shoppe before sending or returning your item.

Unless an item arrived damaged or we made an error with your order, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

Final Sale Items

For health, hygiene, and product-integrity reasons, earrings, personalized or custom items, and items marked Final Sale are not eligible for return or exchange.

Gift cards are also non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery and include photos of the item and packaging.

We’ll review the issue and work with you to make it right.

Gifts

If you received an eligible item as a gift, please contact us and we’ll be happy to help with an exchange or store credit when possible.

A Note About Our Products

Many of the items at The Preaux Shoppe are offered in limited quantities and may sell out quickly. Because of this, we cannot guarantee that the same item, color, or size will be available for an exchange.

If a replacement is unavailable, we’ll work with you on the return options available for your purchase.